A: At WHiYOU, customer satisfaction is our top priority. If your new purchase arrives faulty, we sincerely apologize for any inconvenience caused. Please follow these steps to resolve the issue promptly: 1. Contact our customer service team within 14 days of receiving your order. You can reach us via email at support@whiyou.com. Provide your order number and a detailed description of the fault, along with any relevant photographs. 2. Our team will assess the situation and guide you through the return process. We will cover the cost of shipping returns for faulty items, so you will not incur any additional shipping charges. Please provide proof of shipping receipts. 3. Once we receive the faulty item, we will inspect it and may offer you a replacement, repair, or full refund based on your preference and our stock availability. Please check our terms and conditions page for full details. At WHiYOU, we are committed to delivering high-quality fashion and ensuring that our customers feel valued and heard. Thank you for your understanding and cooperation.

A: At WHiYOU, we are deeply committed to sustainability and making a positive social impact through our fashion choices. Our sustainability pledges include using eco-friendly materials, such as organic cotton and recycled fabrics, for our clothing lines. We strive to minimize waste by implementing efficient made-to-order recycling programs and adopting a minimal-waste policy in our production processes. Furthermore, we ensure that our supply chain adheres to exceptional labor practices, providing safe working conditions and fair wages to all workers involved in making our products. Our goal is to reduce harm for everyone involved, from start to finish, for people and for the planet. In terms of social impact, WHiYOU actively supports initiatives that promote open conversations about important societal issues. We regularly collaborate with non-profits and community groups to raise awareness and funds for causes such as mental health, equality, and environmental conservation. By wearing WHiYOU, you are not only making a fashion statement but also contributing to a greater dialogue about the critical issues that affect our world today.

A: At WHiYOU, we strive to make international shopping as seamless as possible for our valued customers. However, additional delivery charges, including customs duties, import taxes, or other fees that may arise from overseas shipping, are generally not covered by WHiYOU. These charges vary by country and are the responsibility of the customer. We recommend checking with your local customs office for further details on potential additional costs before placing an order. Our commitment is to provide high-quality fashion and excellent service, and we appreciate your understanding and cooperation in this matter.

A: At WHiYOU, we strive to get your orders to you as swiftly as possible. For standard domestic shipping within the United Kingdom, we aim to get your newest WHiYOU edition piece to you within 7-10 days. For the United States, you can expect your items to arrive within 10-14 business days from the date of purchase. For international orders, shipping times may vary between 14-21 business days depending on the destination. Please note that during high-demand periods, such as seasonal sales or holidays, there may be slight delays. We appreciate your understanding and are dedicated to ensuring your WHiYOU experience is seamless and satisfactory.